Frequently Asked Questions
Find answers to all your queries about our service.
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How do I close my account?
To close your account, ensure all balances are cleared and any direct debits/standing orders are canceled. Then, contact us via phone or visit a branch ...
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How long does it take to process an international transfer?
International transfers typically take 1-30 working days, depending on the destination and currency exchange requirements.
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How do I update my personal details?
You can update your contact information, address, or other personal details by logging into your online banking account or visiting a branch.
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Is my data safe with online banking?
Yes, we use advanced encryption protocols and two-factor authentication (2FA) to ensure your data remains secure.
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What should I do if I suspect fraudulent activity?
Notify us immediately via the website or customer support. We’ll investigate and take steps to secure your account.
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Can I deposit cheques online?
Yes, you can use our online cheque imaging service to deposit eligible cheques by uploading a photo of the cheque via our website.
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How do I report a lost or stolen card?
Contact our 24/7 customer support line immediately, or visit your nearest branch to block your card and request a replacement.
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What services can I access through online banking?
You can view account balances, transfer funds, pay bills, and manage Direct Debits or Standing Orders.